Política de reembolso

Refund & Return Policy

This Refund & Return Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through this website.

By placing an order, you acknowledge and agree to this policy.

1. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product, you must contact customer support within 7 days of the delivery date.

Your request should include:

  • Your order number;

  • Clear photographs and/or videos of the product;

  • Images of the original packaging, if applicable.

After review, eligible claims may receive one of the following remedies at our discretion:

  • A replacement product;

  • A full refund;

  • A partial refund;

  • Store credit.

Claims submitted after the 7-day period may not be accepted.

2. ITEMS NOT ELIGIBLE FOR RETURNS OR REFUNDS

Returns or refunds will generally not be accepted for:

  • Used products;

  • Washed products;

  • Products missing original packaging or tags;

  • Customized or personalized products;

  • Products made to order;

  • Gift cards;

  • Digital products or downloadable content;

  • Clearance, final sale, or promotional items unless defective;

  • Products damaged through misuse, improper care, accidents, or normal wear and tear.

3. SHIPPING DELAYS

Estimated delivery times are provided for reference only and are not guaranteed.

Shipping delays may occur due to:

  • Customs inspections;

  • Weather conditions;

  • Carrier delays;

  • Public holidays;

  • Supply chain disruptions;

  • Other circumstances beyond our reasonable control.

Refunds will not be issued solely because an order remains in transit.

A refund or replacement may be considered only if the shipment is officially confirmed by the carrier as permanently lost.

4. LOST OR UNDELIVERED ORDERS

If a carrier confirms that a shipment has been lost, we may provide either:

  • A replacement shipment; or

  • A full refund.

If tracking information indicates that an order has been successfully delivered to the shipping address provided during checkout, responsibility for the shipment transfers to the customer.

Customers should contact the shipping carrier or local authorities if they believe the package was stolen or misdelivered after confirmed delivery.

5. CHANGE OF MIND

If you wish to return a product because you no longer want it, the following conditions apply:

The product must:

  • Be unused;

  • Be unworn;

  • Be unwashed;

  • Include all original packaging;

  • Include all original labels and accessories;

  • Be returned in resalable condition.

Return requests based on a change of mind may be accepted only where required by applicable law or at our sole discretion.

Original shipping costs are generally non-refundable.

6. HOW TO REQUEST A RETURN OR REFUND

To request a return or refund, please contact customer support and provide:

  • Your order number;

  • A description of the issue;

  • Supporting photographs or videos where applicable.

Additional information may be requested to verify your claim.

Unauthorized returns may not be accepted.

7. RETURN SHIPPING

Unless otherwise required by applicable law or where the product is confirmed to be defective, customers are responsible for all return shipping costs.

Customers are also responsible for:

  • Customs duties;

  • Import taxes;

  • Brokerage fees;

  • Return shipping insurance (if desired).

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned packages.

Refunds will only be processed after the returned product has been received and inspected.

8. REFUND PROCESSING

Once a return has been inspected and approved, refunds will be processed using the original payment method whenever possible.

Depending on your payment provider or financial institution, processing times may vary.

Original shipping charges, customs fees, taxes, and other service fees may not be refundable unless required by applicable law.

9. ORDER CANCELLATIONS

Orders may be cancelled only before processing or shipment begins.

Once an order has entered production, fulfillment, or shipping, cancellation may no longer be possible.

Customized or made-to-order products generally cannot be cancelled after production has started.

10. FRAUD PREVENTION

We reserve the right to deny refund or return requests that appear fraudulent, abusive, excessive, or inconsistent with normal consumer use.

Additional verification may be requested before approving any claim.

11. SUSTAINABILITY

Where returning a product is not practical, we may, at our discretion, recommend environmentally responsible alternatives where appropriate.

12. POLICY CHANGES

We reserve the right to modify or update this Refund & Return Policy at any time.

Any changes become effective immediately upon publication on this website.

13. CONTACT

Questions regarding returns, replacements, cancellations, or refunds should be directed to the customer support contact information published on this website.